| | | Home » FAQ Return | |  |
How to send a return?
You must complete the steps outlined in the "Return Policy" form sent to you with your order prior to returning any product to Modabelle. All items must be returned within 30 days of receipt in new unused condition with all tags and packaging. For complete instructions on returning a product to Modabelle, please read the Return Policy section of our Help Desk.
When will I receive my refund?
Returns are processed within 3-5 business days of receipt at our location. You should receive a confirmation email indicating that your return was successfully processed. Your issuing bank will credit your account within 3-5 business days of return completion; however, depending on the policies of your issuing bank, your credit may not been visible on your statements for up to 60 days.
Can I exchange an item received from Modabelle?
You can exchange an item as long as the original purchase meets all of the return criteria. However, we will not reship a product until we receive the original item back for inspection.
Can I return an item for store credit?
An item may be returned for store credit provided that all return guidelines are met.
Are Modabelle gift certificates refundable?
No. Modabelle gift certificates are non-refundable.
If I return a gift, how is credit issued for the return?
Provided that the return meets our return guidelines, a Modabelle store credit will be issued to the gift recipient for the purchase price. If the recipient does not wish to receive store credit, a refund will be issued to the original card holder for the transaction.
Is there a restocking fee on any returned merchandise?
If you return your item within 1 week of receiving it at your doorstep, you are eligible to waive a 10% return fee*. That means that you may keep an item for up to 5 days without having to pay the return fee. Although, with this privilege, you are still responsible to meet the other return conditions.
Is there a preferred method by which I should return an item to Modabelle?
Cut out the pre-printed return-shipping label and affix to the package you are returning with packing tape, and do not include any other markings or text on the package. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking, such as United Parcel Service (UPS) or Federal Express to the address listed on the pre-printed label. |
|
|
|
Help Desk | Contact Us | Sitemap 
Shopping Cart | Order Status 
